Frequently Asked Questions

Everything you need to know about Connexup.

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General
About Products
Pricing

General

What is Connexup?

What are the advantages of Connexup?

Who is Connexup for?

Why do l need this?

How can I contact Connexup?

About Products

Does Connexup support mobile apps and kiosks?

Can I customize my menu and pricing by channel?

Can I integrate Connexup with my existing POS system?

Do I need technical skills to use Connexup?

What kind of training/support do you provide?

Is my customer data secure?

Who owns the customer data collected through Connexup?

Will Connexup work for both dine-in and delivery?

Pricing

How is the monthly fee calculated?

Is there a setup fee?

Are payment processing fees included?

How is Connexup different from marketplace commissions?

Can I change my plan later?

What happens if my order volume changes?

Are there any hidden fees?

Do you offer annual billing discounts?

Do you offer a free trial or demo?

How do I cancel my subscription?